Refund & Return Policy

At Golden Stone Thailand, we value customer satisfaction and aim to provide a smooth return and refund process in accordance with Thailand’s Consumer Protection Act.

1. Eligibility for Return

We accept returns under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.

  • The product must be unused, in its original condition and packaging, with all original tags, labels, manuals, and accessories.

  • Return request must be made within 7 days from the date of delivery.

Returns are not accepted for:

  • Products damaged due to misuse, negligence, or unauthorized modifications.

  • Items marked as final sale, custom-made, or non-returnable.

  • Change-of-mind after delivery unless otherwise stated.

2. Return Process

To initiate a return:

  1. Email us at [insert your email] or contact us via [insert phone/WhatsApp] within 7 days of receiving the product.

  2. Include your order number, product details, and clear photos of the item (in case of damage or defect).

  3. Wait for our confirmation and return instructions before shipping the item.

Note: Unauthorized returns or returns made without approval may not be accepted.

3. Return Shipping Costs

  • If the return is due to our error (e.g., wrong item, defect), we will cover the return shipping cost.

  • For all other cases, return shipping costs are the responsibility of the customer.

We recommend using a trackable courier service. We are not responsible for items lost or damaged during return transit.

4. Refund Policy

Once we receive and inspect the returned product:

  • A refund will be processed within 7–10 business days via the original payment method.

  • Refunds may take additional time depending on your bank or payment provider.

  • In case of partial return, only the eligible portion of the order will be refunded.

Non-refundable items:

  • Shipping fees (unless the return is due to our error)

  • Bank/payment gateway transaction fees (if applicable)

5. Exchanges

We accept product exchanges only for size, color, or defect issues, subject to stock availability. If the desired product is unavailable, we may offer a refund or store credit.

6. Order Cancellation

  • Orders can be canceled before shipment by contacting us immediately.

  • Once shipped, cancellation is not possible; in such cases, a return must be initiated after delivery (if eligible).

7. Contact Us

For any return or refund-related queries, please reach out to us:

Golden Stone Thailand
📧 Email: Abhitatak@gmail.com
📞 Phone: +91-0000000000
🌐 Website: https://goldenstonethailand.com